FAQ

Frequently Asked Questions

Here are answers to the most common questions our customers ask. If you need more help, message us on WhatsApp anytime.

Ordering

How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You can also place an order directly through WhatsApp by sharing the product link or screenshot.

Can I place an order over the phone or WhatsApp?
Yes. Send us the product name or screenshot on WhatsApp at +92 314 312 1492, and we will process your order manually.

Can I modify or cancel my order after placing it?
Yes, as long as the order has not been dispatched. Contact us as soon as possible on WhatsApp or email.

Payment

What payment methods do you accept?
We accept JazzCash, EasyPaisa, bank transfer, and Cash on Delivery (COD).

Is Cash on Delivery available everywhere?
COD is available in most cities across Pakistan. For remote areas, we may request advance payment via JazzCash or EasyPaisa.

Do I need to pay anything in advance?
For COD orders, no advance payment is required in most cases. For high-value orders or custom items, we may request a partial advance.

Shipping and Delivery

Do you deliver all over Pakistan?
Yes, we ship nationwide to all major cities and towns.

How much does delivery cost?
Delivery is free on orders above Rs. 15,000. For smaller orders, a flat fee of Rs. 250 to Rs. 500 applies depending on your location.

How long does delivery take?
Multan: Same day or next day. Lahore, Karachi, Islamabad: 2 to 4 business days. Other cities: 3 to 5 days. Remote areas: 5 to 7 days.

Will I receive a tracking number?
Yes, we share a tracking number via WhatsApp or email once your order is dispatched.

Products

Are your products imported or local?
We carry 100% original imported lighting products, carefully selected for quality and design.

Do you offer installation?
We do not provide installation services directly, but most of our products come with installation guides. Any local electrician can install them easily.

What if the product color looks different from the photos?
We photograph products as accurately as possible, but slight color variations can occur due to screen settings. If you have concerns, message us on WhatsApp and we can share additional photos or videos.

Do your lights come with bulbs?
Some products include LED bulbs, and some do not. Each product listing mentions whether bulbs are included. If not, we recommend the compatible bulb type in the product description.

Returns and Refunds

Can I return a product?
Yes, within 7 days of receiving it. The item must be unused, uninstalled, and in its original packaging. Contact us before sending anything back.

What if my item arrives damaged?
Contact us immediately with photos. We will arrange a free replacement or full refund. We understand lighting products are fragile, and we take damage claims seriously.

How long does a refund take?
Refunds are processed within 5 to 7 business days after we receive and inspect the returned item.

Store Visit

Can I visit your showroom?
Yes, our showroom is located near Sabzazar Metro Station, Bosan Road, Multan, Punjab. You are welcome to visit and see the products in person. We are open 7 days a week.

Do you offer lighting consultation?
Yes, we offer free lighting consultation on WhatsApp. Share your room photos or floor plan, and we will suggest the best lighting options for your space.