Refund policy

Return Window

You have 7 days from the date you receive your order to request a return or exchange.

Conditions for Return

To be eligible, the item must be unused, uninstalled, in its original packaging, and in the same condition you received it. Please include proof of purchase (order confirmation or receipt).

How to Start a Return

Contact us on WhatsApp (+92 314 312 1492) or email haiderlights.customersupport@gmail.com with your order number and photos of the item. Our team will guide you through the process.

Please do not send items back without contacting us first.

Damaged or Wrong Items

If your item arrives broken, damaged, or is not what you ordered, contact us immediately with photos. We will arrange a replacement or full refund at no extra cost to you. Lighting products are fragile, and we take damage claims seriously.

Items That Cannot Be Returned

Custom or special-order lighting (made to your specifications), items that have been installed or used, and items without original packaging cannot be returned.

Exchanges

Want a different product instead? Contact us within the 7-day window and we will help you exchange it. If there is a price difference, we will adjust accordingly.

Refund Process

Once we receive and inspect the returned item, we will notify you. Approved refunds are processed within 5 to 7 business days to your original payment method (JazzCash, EasyPaisa, or bank transfer). If you paid via COD, refund will be sent to your JazzCash, EasyPaisa, or bank account.